Cancellation and Return Policy
Cancellation before shipment (Only valid on orders placed & delivery in India):
If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes :
- Via the ‘My Orders’ section
Go to your account > Click on ‘Orders’ > Go to the order you want to cancel and select ‘Order Details’ > Click on ‘Cancel Item’ > Select the item(s) in your order that you would like to cancel and provide the reason for cancellation and ‘Confirm’ > Once submitted, your item(s) will be canceled, and your refund will be processed.
- Via the Help Center
Click on ‘Have a Concern’ > ‘Write To Us’ > ‘Submit a Request’ > Provide us with your order ID details and request to cancel your order. > Our service representative will review your query and revert in 24 hours.
- Via Email or Call
Email our customer support team at firstname.lastname@example.org to cancel your order along with your order ID details.
How will I get refunded for the cancelled orders, and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash-on-delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
- In addition, we also provide a hassle-free option to refund your amount directly to your Skshoppy Wallet, which can be used during future purchases.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Returns, Replacements and Refunds
How do I return an item purchased on Nykaa?
Sk Shoppy offers its customers an ’Easy return policy, wherein you can raise a return/exchange request for a product within 15 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
- Step 1: Follow one of the following steps:
- Via My Orders section
Click on ‘Orders’. Go to Order and select ‘Have a Concern’. Proceed with reason for return.
- Via Help Center
Click on ‘Have a Concern’>Click on ‘Submit a Request’ > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference
- Via Email
Share an email to our Customer support team at email@example.com within 15 business days of receiving the order.
- Via My Orders section
- Step 2: Once your request is received, we will be responsible for picking the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar codes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.